How can we help?
All information regarding the ownership of this website, as well as the general conditions of sale applicable to all transactions made, are described in the "Legal Information" section.
How to Purchase Online
To make a purchase, the user must first add the items they wish to purchase to their "shopping cart", and then follow the purchasing process steps specified on our website. Once the buyer has registered on our website (to identify themselves) and completed the order process, the order is registered in our database and the administrator is electronically notified to begin processing it. The buyer will receive a confirmation via email informing them that their order has been received and is being processed.
How to Purchase Offline
By phone: Call us at (+34) 938 701 829
By email: Send your order to firstname.lastname@example.org
Our store has an SSL Digital Certificate installed which makes the connection between our website and your device through secure HTTPS protocol. This means that all information is sent in encrypted form and cannot be decrypted.
The product prices displayed on the www.genca.es website do not include Value Added Tax (VAT), which, if applicable, will be applied when the order is placed and the invoice is generated.
Any customer who does not have credit granted can freely choose to pay using any of the following payment methods:
- Credit card
(MasterCard, Visa and Visa Electron)
- Bank transfer
In certain cases—and to prevent possible fraud—Genca, SL reserves the right to request a specific form of payment from a customer, in the event that the buyer's identity cannot be conclusively verified.
Shipping Methods and Costs
We use the DHL Parcel transport company to ship orders to our customers.
The delivery date to the customer's address depends on the product availability and the delivery zone. For mainland Spain, the Balearic Islands, and mainland Portugal, the usual delivery time is between 24h and 48h, and for the rest of Europe, it can vary from 48h to 144h.
We ship our products to:
- Spain (mainland) and the Balearic Islands
- Portugal (mainland)
- United Kingdom
Shipping costs for mainland Spain:
- Orders below €250 (VAT not incl.): €8 (VAT not incl.)
- Orders over €250 (VAT not incl.): FREE Shipping
Shipping costs for the Balearic Islands:
- Orders below €300 (VAT not incl.): €14 (VAT not incl.)
- Orders over €300 (VAT not incl.): FREE Shipping
Shipping costs for mainland Portugal:
- Orders below €350 (VAT not incl.): €17 (VAT not incl.)
- Orders over €350 (VAT not incl.): FREE Shipping
Shipping costs for other countries in the European Union will vary depending on the weight and destination of the order. The online store will calculate the shipping cost and inform the customer before validating the order.
Shipping includes delivery to street level. Please contact us for special transportation requirements.
Warranty and Returns
You can find all the necessary information in the Warranty and Returns section.