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How can we help?

Legal Notice

All information regarding the ownership of this website, as well as the general conditions of sale applicable to all transactions made, are described in the "Legal Information" section.

Privacy Policy

All information regarding the processing of data collected on our website, the data controller, and the rectification, cancellation, or modification of said data, can be found in the "Privacy Policy" section.

Cookie Policy

All information regarding the cookies that we store on your computer, as well as information on how to manage cookies in different browsers, can be found in the "Cookie Policy" section.

How to Purchase Online

To make a purchase, the user must first add the items they wish to purchase to their "shopping cart", and then follow the purchasing process steps specified on our website. Once the buyer has registered on our website (to identify themselves) and completed the order process, the order is registered in our database and the administrator is electronically notified to begin processing it. The buyer will receive a confirmation via email informing them that their order has been received and is being processed.

How to Purchase Offline

By phone: Call us at (+34) 938 701 829
By email: Send your order to genca@genca.es

Secure Purchase

Our store has an SSL Digital Certificate installed which makes the connection between our website and your device through secure HTTPS protocol. This means that all information is sent in encrypted form and cannot be decrypted.

Applicable Taxes

The product prices displayed on the www.genca.es website do not include Value Added Tax (VAT), which, if applicable, will be applied when the order is placed and the invoice is generated.

Payment Methods

Any customer who does not have credit granted can freely choose to pay using any of the following payment methods:

  • Credit card
    (MasterCard, Visa and Visa Electron)
  • Bank transfer

In certain cases—and to prevent possible fraud—Genca, SL reserves the right to request a specific form of payment from a customer, in the event that the buyer's identity cannot be conclusively verified.

Shipping Methods and Costs

We use the DHL Parcel transport company to ship orders to our customers. 
The delivery date to the customer's address depends on the product availability and the delivery zone. For mainland Spain, the Balearic Islands, and mainland Portugal, the usual delivery time is between 24h and 48h, and for the rest of Europe, it can vary from 48h to 144h.

We ship our products to:

  • Spain (mainland) and the Balearic Islands
  • Portugal (mainland)
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Poland
  • Romania
  • Slovakia
  • Slovenia
  • Sweden
  • United Kingdom

Shipping costs for mainland Spain:

  • Orders below €250 (VAT not incl.): €8 (VAT not incl.)
  • Orders over €250 (VAT not incl.): FREE Shipping

Shipping costs for the Balearic Islands:

  • Orders below €300 (VAT not incl.): €14 (VAT not incl.)
  • Orders over €300 (VAT not incl.): FREE Shipping

Shipping costs for mainland Portugal:

  • Orders below €350 (VAT not incl.): €17 (VAT not incl.)
  • Orders over €350 (VAT not incl.): FREE Shipping

Shipping costs for other countries in the European Union will vary depending on the weight and destination of the order. The online store will calculate the shipping cost and inform the customer before validating the order.

Shipping includes delivery to street level. Please contact us for special transportation requirements.

Warranty and Returns

You can find all the necessary information in the Warranty and Returns section.


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